bellcordTessaly Cover

Seventy-four keys, one desk that answers at 2 a.m.

Bellcord Technology's response to Tessaly Hotel Group's request for proposal for managed IT services across 74 hotels. Property systems, guest Wi-Fi, point of sale, the help desk and payment card compliance, run as one network for five years.

RFP THG-IT-2026-014Solicitation $11,200,000Five years, fixed November 6, 2026Due 3:00 p.m. Eastern
Pull a key
bellcordSection 1, transmittal letter
To the Tessaly evaluation panel

Your night auditors should have one number to call, and the person who answers should already know.

Today 74 Tessaly hotels are looked after by 11 local IT providers, three network designs and whatever number is taped to the monitor at the front desk. Your RFP says that plainly, and it's the right place to start.

We propose to run every hotel as one managed network, watched around the clock from two Bellcord operations centers, with one help desk line for all 74 front desks. We move hotels over region by region across 18 months, on the quietest nights of each hotel's week, and no front desk loses the ability to check a guest in while we do it.

30 minto restore a hotel that can't check in, take a card or keep guests online, or we credit that hotel's fee.
0 minof front desk downtime during cutover, because a standby tablet runs the desk while we work.
$11.2Mfixed for five years. No escalator, and every line in Form B can drop on its own.

This response follows your section numbering. Our one exception, on liability, is stated in Section 9 and at the top of the compliance matrix.

Chief Executive, Bellcord Technology
Authorized to bind the company, see Form A

Five evaluators, five chapters

Tap your card to go to the section you score.

3VP of ITPriya, technical approach 4VP of OperationsMarcus, for the general managers 6Information SecurityAna, card data 7Chief Financial OfficerDavid, five-year cost 8Director of ProcurementElena, compliance
Section 2

Your 74 hotels, as Appendix C describes them

Every figure on this page comes from the RFP and its appendices.

Our hotels are supported by eleven providers, three network designs and whatever number is taped to the monitor at the front desk.

Tessaly RFP THG-IT-2026-014, Section 2.1, Background

74hotels in six regions
13,600guest rooms on guest Wi-Fi
11IT providers on separate contracts
3 h 40median time to restore the property system after hours, from your 2025 ticket log

The key rack

One cubby per hotel, one row per region. Pull a key to open that hotel's network health, systems and cutover night.

Section 3

2 a.m. at the front desk

Pick the call your night auditor dreads, then drag the clock. On the left is the same night from your 2025 ticket log. On the right is that night with Bellcord on the line.

2:00a.m.

Today

Waiting

With Bellcord

Waiting

The Bellcord side runs to the service levels in Section 4. Every hotel gets backup internet, a cloud standby for the front desk and monitoring on the property system server in the base price, which is why the right-hand receipt is short.

Priya, VP of IT

What do I stop running, and what do I keep?

Scores Section 3, technical approach, 30 percent of the evaluation. Pick a system to see who owns it today and who owns it after cutover.

Today

    With Bellcord

      Section 4

      Service levels, written for a hotel

      Priority is set by what a guest feels, not by which system broke. A hotel that can't check guests in is a P1 whether the cause is the property system, the network or the power strip under the desk.

      P1

      The hotel can't check in, take a card or keep guests online, hotel-wide.

      Answer
      30 sec
      Respond
      5 min
      Restore
      30 min
      P2

      One outlet, one floor or one meeting room is down while the rest of the hotel works.

      Answer
      30 sec
      Respond
      15 min
      Restore
      4 hours
      P3

      A single device or a single user, with a workaround in place.

      Answer
      30 sec
      Respond
      1 hour
      Restore
      Next day
      P4

      Requests, new staff accounts, moves and changes.

      Answer
      30 sec
      Respond
      1 day
      Done
      5 days
      5 percentof that hotel's monthly fee is credited for every missed P1, up to 25 percent a month, applied to the next invoice without Tessaly having to ask. Help desk calls are answered in 30 seconds or less nine times in ten, around the clock, in English and Spanish.

      Marcus, VP of Operations

      What will my general managers feel on cutover night?

      Speaks for 74 general managers and scores Sections 4 and 5. Pick a kind of hotel and we pick its cutover night from its own week.

      Bars show average occupancy by night of the week. We only cut over on Sunday, Monday or Tuesday nights, never during the holiday freeze and never with a group block over 60 percent of rooms.

      Section 5

      One network, region by region

      0of 74 live
      January 2027

      Contract starts January 4. Discovery visits at every hotel through February.

      Section 5.2

      Eighteen months, month by month

      Every hotel's own cutover night is in its key on the rack in Section 2.

      Section 6

      Card data, kept small

      The cheapest card data to protect is the card data you never hold. Most of the work in Section 6 is shrinking the part of Tessaly's network that payment card rules apply to.

      Ana, Director of Information Security

      How much of our network is in card data scope after you're done?

      Scores Section 6, 15 percent. Each square is ten devices from Appendix C. Switch on each measure to see what leaves scope.
      2,140devices in card data scope
      9places a card number can sit

      Section 7, Form B

      The price, as a guest folio

      Every line is a charge you can take off the bill. Each one says what changes if it goes. The base is the same in every version, so cutting a line buys less coverage at the same grade of work.

      Bellcord, folio for Tessaly Hotel Group74 hotels, 13,600 rooms
      Jan 2027 to Dec 2031
      Balance over five years$11,200,000
      $11,200,000
      $2,523 per hotel per month, all in
      Monthly feesCutover, billed as each hotel goes live
      We'd sign it as set. If the number has to come down, take ballroom coverage off the smaller hotels first. Those rooms host fewer large events, and the help desk still covers them on a P2 basis.

      David, Chief Financial Officer

      When does one contract cost less than eleven?

      Scores Section 7, price, 15 percent. Today's spend is Appendix D's figure. The growth rate is yours to set. Bellcord's line follows the folio above.
      $2.41M
      4 percent
      $0five-year difference
      Year 3when Bellcord's running total drops below today's
      Section 8

      The criteria, and where each is answered

      RFP Section 8.2 sets six weighted criteria. Each one links to the section that answers it.

      Elena, Director of Procurement

      Can I score this response without opening another file?

      Runs the evaluation and owns the compliance matrix. Score each criterion here as you read and the weighted total keeps itself.
      Weighted score from your marks0 of 100

      Attachment 1, compliance matrix

      Every requirement in the RFP, our response, and where it's answered. Filter by status or search.

      Req.RequirementOur responseSectionStatus
      Nothing matches that search. Try a shorter word.
      Section 9, Form C

      The terms, in plain words

      Our redlines to your master services agreement are attached as Form C. This is what they say.

      Five years from January 4, 2027

      The term runs to December 31, 2031. Tessaly can renew for two more years at the same monthly rates.

      Prices are fixed

      No annual escalator. A new hotel joins at the same per-hotel rate, and a sold hotel leaves with 60 days' notice and no fee.

      Credits pay themselves

      Missed service levels show up as credits on the next invoice. Nobody at Tessaly has to file a claim.

      You can leave

      Terminate for convenience on 90 days' notice. We run 120 days of transition-out help at no charge, whoever takes over.

      You own everything

      Network configurations, run books, passwords, ticket history and monitoring data belong to Tessaly and are handed over on request, in open formats.

      Our people, checked

      Everyone who touches a Tessaly system is a Bellcord employee with a background check. The help desk isn't subcontracted.

      Our one exception, liability

      RFP 9.3 asks for unlimited liability for data incidents. We cap liability at three times annual fees and carry a $25 million cyber policy naming Tessaly as additional insured. Unlimited liability can't be insured by anyone, so a bidder who accepts it is promising money that doesn't exist.

      Insurance

      Certificates for general liability, professional liability and cyber are in Form D.

      1

      When will Tessaly's loyalty app team have its sign-in interface ready for guest Wi-Fi? We've planned for wave three. If it's sooner, requirement 3.2.6 moves to Comply.

      2

      Appendix C doesn't say which property system servers are leased from the vendor. We've assumed none. If some are, we'll coordinate their replacement with the vendor at no extra cost.

      3

      Do the hotels with union front desk agreements need notice before cutover night duties change? We've allowed 30 days in the plan and would like your labor relations team's view.

      Section 10

      Clarifications and addenda

      Every addendum acknowledged, and every question the panel has asked us answered here with its date. The log stays open until award.

      Ask the panel's question

      This preview doesn't send anything. In the live version, questions go to Elena's procurement inbox under RFP rule 1.4.

      Section 11

      Required forms

      Section 1.6 of the RFP lists five required forms. All five are complete. The PDF version of this page prints each on its own page.

      Form AProposal signature pageSigned below✓
      Form BPrice proposal, five annual columnsSection 7✓
      Form CExceptions to the agreementSection 9, one exception✓
      Form DCertificates of insuranceAttached in the PDF✓
      Form EThree hotel group referencesSealed, under separate cover✓

      Form A, proposal signature page

      For Bellcord Technology
      Chief Executive, November 6, 2026
      Offer valid for 180 days

      Tessaly's signature at award

      For Tessaly Hotel Group
      Director of Procurement